Terms and Conditions
Please read the following terms and conditions carefully
Payment
All customers are to pay online using our automatic payment method. Either Stripe or Gocardless is to be used for payment processing within 14 days of registering.
Cancellation
All cancellations must be in writing by email to us, you will then be given a cancellation form to fill out. Cancellation cannot occur over the phone. Customers who wish to cancel must receive the minimum of 6 cleans over a 6 month period, if 6 cleans are not reached with in 6 months, cancellation cannot occur until the 6th clean is completed. Alternatively if the customers bin is not there or empty during the 6 months since cancelling (new customers only), they will be charged for that month the bin is not cleaned until the 6 months are complete. Also, for new customers only; if a customer wishes to prematurely end the contract before the 6th clean is complete they can pay for the non cleans either previous or pending to end the contract early. Additionally, if the bin is not there or empty for more than 2 consecutive months, all follow up non able cleans will be charged at full rate to align with the minimum of 6 cleans to prematurely conclude the 6 months.
For all other customers, any pending amount on the customers bin cleaning account must be paid with in 7 days of the cancellation date to avoid additional charges (see additional charges terms below). If a customer wishes to skip a bin clean cycle, they must give Enviroclean at least 24 hours notice, otherwise the bin will still be subject to be cleaned. If the customer cancels within 24 hours of the bin schedule, the customer agrees to pay for the scheduled clean if the driver cannot be intercepted in time. A copy of the completed cancellation form will be provided to you.
Payment not
received
Upon registering the sign up/booking form which forms an E-contract, customers are prompted to make payment. If payment is not received with in 30 days then a notification email is sent to to the customer to re-prompt payment. If payment is still not made after 14 days (44 days total) Enviroclean reserve the right to apply further additional charges, the customer will be emailed, phoned, and will receive a posted letter to let them know the further additional charges are applied if payment is not made within 72 hours upon receiving our final email (see additional charges term below)
Payment card issues
If the customer has a card issue with their account, we will email, phone and re-attempt payment. We will contact on the details provided by the customer to make payment. If there is missing contact information, the customer will not be contacted on that method. If the customer does not update their payment method or make payment by the follow up clean/month, which will be 30 days total between cleans then we will again email, phone and write to the customer explaining the failed payment, and that payment must be made by the next clean (60 days total) to avoid additional charges. If payment is still not made after the above, then additional charge notice of 72 hours will now be applied to the customers account. (See additional charges term below)
Additional charges
In the case of new customers, (please see payment not received term) additional charges will occur when payment prompts are not paid, the additional charges will begin on the date the payment was due and the service paused. If this was the customers first clean, it will be on the date the first clean was completed.
In the case of an existing customer, we allow for two failed payment cycles in coalition with your cleaning frequency before freezing your account and prompt you for payment throughout with notice of possible additional charges. Your first failed payment will receive an email and a text notifying you of the failed payment. If you have a second failed payment you will receive an email, text, phone call and letter notifying you of the failed payment and that additional charges will incur if not paid by the next cleaning cycle (cycle three). If payment is still not made by the third cleaning cycle, additional charges are now applied from the date your account was temporally frozen due to no payment. You will now receive an email, phone call and letter explaining the additional charges and that they need to be paid within 72 hours upon receiving the email,
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If payment is still not made after receiving a notification of the 72 hours time frame, additional charges are now applied to your account.
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All additional charges are calculated using businesscommissioner.gov.uk
If any other third party services need to be incorporated to obtain further details from the customer, such as " INFORMATION RECORDS" these charges will be counter claimed off the customer. The customer agrees to pay a £150 For Enviroclean administrative fee's for loss of earning and travel should the claim go to a small claims court.
Not happy with bin clean, or you believe the bin has been missed.
If the customer is not happy with the bin clean and the results are not desirable or if they customer believes their bin has been missed, the customer agrees to send a picture of us showing the front and inside of the bin with in 24 hours of receiving the bin clean and the customer agrees to notify Enviroclean within the same time frame if they believe their bin has not been cleaned. The customer then agrees that we can then arrange a date for either the bin to be re-cleaned or we will issue you a refund for that bin cleaning cycle. Any complaint past 24 hours will void any refund or re-clean. In the result of the customer being incorrect and the bin was infact cleaned and not missed, the customer agrees that Enviroclean can charge for the additional clean that took place.
Cleaning frequency
The customer agrees to have their wheelie bins cleaned on a monthly basis, a missed bin clean will not be charged. If the bin is periodically not available we will contact the customer to inform them that the bin cleaning may be terminated if the bin is not frequently left out for cleaning.
Booking
Your billing address must match your booking form unless you inform us otherwise. If you put the wrong address as your billing address, the service will be carried out at the billing address as well. Enviroclean is not liable if you make the mistake of putting the wrong address as a billing address which is intended for the booking address. You can let us know if you want to use another billing address for a booking address by in writing by email.
No one off cleans
We strictly do not offer a one off clean service. Enviroclean typically make a loss on the first clean and will not be liable if a customer over looks our terms and conditions, it is clearly stated that our services are minimum of 6 months on the booking form,. All customers are protected by the consumer rights act where they have the right to a 14 day cooling off period providing that the service has not yet been carried out.
Booking
form
By filling out our booking form, you are agreeing and consenting that Enviroclean will commence cleaning as early as possible and that all terms with in the terms and conditions are to be complied with by the customer. A welcome email with a payment link will be provided to the customer as proof of acknowledgement by Enviroclean.
This booking form is an E-contract, and is legally binding and the customer must agree to our terms and conditions before submitting the form. You also agree that we can use our machinery to clean the bin outside your property or near the property including private roads.
After cancellation
Enviroclean will terminate your payment data. Inbox and sent message data along with relative contact information will be kept for the unlikely event of a dispute. you will not be contacted or promoted to to insure against spam. If there is a dispute and involves a third party for example a magistrate or a bank then we, the merchant; reserve the right to impose additional late payment charges worked out with the smallbusinesscommisionor.gov.uk if payment is not made within a 14 days time period if it is deemed the customer is at fault. If the customer relocates to a new address, we the merchant will pay a debt trace organisation and counter charge this fee against the consumer along with lose of earning on time spent preparing the case and travel which usual constitutes to an average of £150 to be claimed on top of the dispute.
Driver & staff report
Do you have a complaint about one of our drivers or other member of staff? Or do you feel there is something Enviroclean management should know? We take all complaints very seriously. Please click the "form tab" located below and fill out a report and we will investigate the issue. We depend on customers to be our eyes and ears and let us know if something is not right. Thank you for your time.